Refund policy

1. Our Commitment

At Pendelle, customer satisfaction is our highest priority. We proudly offer a 30-day free return and refund policy on eligible purchases to ensure complete confidence when shopping with us.

2. Return Window

Customers may request a return within 30 days from the date of delivery.

To qualify for a return, products must be:

Unused and unworn
In original condition
Returned with original packaging whenever possible
Free from signs of intentional damage or misuse
3. Free Returns

We provide free return shipping for eligible returns worldwide.

Before returning any item, customers must contact our support team to receive return instructions.

4. Refund Process

Once the returned item has been received and inspected, customers will receive notification regarding the status of their refund.

Approved refunds will be issued to the original payment method.

Refunds typically appear within 5–10 business days depending on the payment provider.

5. Damaged or Incorrect Items

If an item arrives damaged, defective, or incorrect, customers should contact us within 7 days of delivery and provide supporting photos when possible.

6. Non-Returnable Items

The following items may not qualify for return:

Gift cards
Customized products
Personalized jewelry
Clearance items marked as final sale
7. Contact

Email: support@Pendelle.space